Customer Experience Specialist
Req #: 8f084f79-4a74-4ba4-b8e4-a7c80135bac9
Location: MONTPELIER, VT
Location Name: WORK FROM HOME - VERMONT
Job Category: Corporate
The CES is responsible for measuring the level of customer service that is provided to our guests while in our stores. The CES will complete targeted shops within their assigned geography.
Visit each assigned store once to twice a week at different times of the day and on different days of the week.
Evaluate the store on the Customer Service that is being provided and complete an online survey for each store visited
Complete 45 to 60 shops a week depending on geography of assigned area
Shop various locations within the assigned state or states ( 3-8 minutes per visit )
Remain anonymous throughout every visit
Take care of and be responsible for all assigned company equipment
Managing one's time thru a mobile device
Possess effective written and verbal communication skills.
Must have attention to detail.
Flexible availability. Must be available to complete a minimum of 55-60 assignments per week.
Must be punctual, maintain a high level of integrity, and be inconspicuous in demeanor.
Able to meet deadlines