cumberland farms
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IT Support Technician - Intern

Req #: 8219476b-5888-4542-b391-a8ba00f16c86
Location: WESTBOROUGH, MA
Location Name: CUMBERLAND FARMS - STORE SUPPORT CENTER OFFICE
Job Category: Corporate
Description:
Position Summary:

To help the User Support Desktop Technicians provide first line support to all employees, assisting them with Desktop, Laptop, or peripheral IT hardware and software problems via phone, e-mail, or in person.

Responsibilities:

1. Assist Desktop Technicians with inventory of the desktop, laptop, and peripheral IT hardware storage.
2. Assist Desktop Technicians with outstanding requests and communications with the requestors.
3. Assist Desktop Technicians with the monthly equipment refresh.
4. Help maintain a high degree of customer service for all user support requests


This section is intended as a guide only. Duties may be changed at the discretion of the position’s supervisor.

Working Relationship:
Extensive contact with company employees to provide assistance with their desktop, laptops, and peripheral IT equipment computing needs. Some contact with vendors and their product technical support personal.


Requirements:
Minimum Education: 1 year of college completing some IT courses.
Preferred Education: 2-3 years of college majoring in Computer Information Systems

Licenses/Certifications: None

Soft Skills: Knowledge of windows operating systems and Microsoft desktop software.

Other: None


Additional Info:
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