The Business Systems Administrator (BSA) is responsible for the overall effectiveness and performance of assigned application systems. This includes monitoring system performance and suitability to business needs, working with system providers for ongoing support, upgrades and functionality enhancements. The BSA must also administer all IT Policies and Procedures to ensure Cumberland Farm’s (CFI) IT general control framework is consistently maintained. Successful application management requires a close and effective partnership with business users, management, system providers, auditors and CFI IT teams.
Manage support and ongoing improvement of assigned application systems, working closely with business owners and managers to prioritize IT efforts, and to leverage technology to support business and financial objectives.
Ensure that communication with business users is effective via regular meetings to review outstanding problems, initiatives to improve systems, increase utilization of system features and generally improve the effectiveness of systems in CFI’s day to day operations.
Lead internal support staff in maintaining operational effectiveness of new ERP solutions and in the maintenance and upgrade of current systems. This will include, but not be limited to, leadership on and ownership of the business requirements and rules, business process and workflows, functional and technical design documents, data integration points, front-end configurations, test cases, testing documentation, training and user training materials.
Develops, publishes, and maintains system road maps to include a version upgrade policy that is both business-sensitive and technically robust.
Define and communicate project milestones, risks, and resource allocation to executive team, department heads, support staff, and end users.
Prior experience in a, Supply Chain Management, WMS, HRIS, Payroll, Work Order Management, Retail POS and Accounting, and support of Corporate Web Sites is a plus
Minimum Education: Degree in Business or related field, Information Systems, Computer Science, or equivalent business experience required
Preferred Education: Technical Background in Programming or Data Modeling Helpful. Functional and technical expertise with Oracle EBS, MS NAV, SQL Server, PDI, Reflexis, Work Force Management, High Jump WMS, Just Foods Culinary, SharePoint, SaaS, PaaS a plus.
Experience in a Manufacturing / Warehouse / Distribution / Retail IT environment.