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Retail Automation Technician

Req #: f9bf3874-f074-4d63-a91c-a86c013e58ef
Location: WESTBOROUGH, MA
Location Name: CUMBERLAND FARMS - STORE SUPPORT CENTER OFFICE
Job Category: Corporate
Description:
Position Summary:

The Retail Systems Administrator is responsible for supporting all of the technology within the retail environment for a 500+ store chain. Applicant must have strong project management skills and the ability to diagnose, trouble-shoot and configure a variety of systems and equipment in a fast-paced retail store environment with limited supervision.

Responsibilities:

1. Continuously demonstrate Cumberland Farms’s Core Values through words and actions
2. Support, diagnose and resolve tier 2-3 retail system issues in a timely manner coordinating with outside
vendors as appropriate.
3. Maintain confidentiality and enforce relevant security / compliance (PCI) measures
4. Implement new technology (hardware, software, and networking) and upgrades in retail environment
5. Develop documentation for implementation, support, maintenance, and quality assurance of retail systems
6. Maintain high standards of quality, develop quality assurance test scripts and perform QA Testing
7. Other duties as assigned

Working Relationships:

1. Interacts with store team members, various internal department contacts and outside vendors frequently.


Requirements:
JOB REQUIREMENTS & QUALIFICATIONS

Minimum Education: (See Job Level Qualifications Matrix)
Minimum Experience: (See Job Level Qualifications Matrix)

Preferred Experience: (See Job Level Qualifications Matrix)
Preferred Licenses/Certifications:
a. CompTIA certification
b. Information Technology Infrastructure Library Foundations (ITIL)
c. Project Management Professional Certification or similar certification

Technical Skills:
1. Exceptional general computer skills
2. Computer construction, software installation, equipment and peripheral installations
3. Working knowledge and/or familiarity with Point Of Sale, Back Office, EFT payment/EMV, System Configuration Management, Automation, Microsoft and Fueling Systems Technologies
4. Local Area networking and wiring


Soft Skills:
1. Strong organizational and time management skills
2. Ability to work effectively and professionally with all levels of management in both an office and field environment
3. Sound decision making


Other:
1. Driving/Fleet Vehicle Requirement: Yes
2. Up to 80% travel
3. Lift up to 40 lbs.
4. Must be flexible and willing to work extra hours as needed. Some overnights and or weekends may be required
1. Security Clearance, background check, drug free, and clean driving record


Additional Info:
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